The Independent Policing Oversight Authority (IPOA) has launched a toll-free telephone line – 1559 – to be used by members of the public in lodging complaints against the police.
Chairman of National Assembly’s committee on National Security and Administration Mr Paul Koinange, presided over the launch at IPOA headquarters in Nairobi.
The call centre was equipped with the support of the Government of the United States of America.
Mr Koinange noted that it will help the Authority in receiving and processing more complaints since the call centre is equipped with a tracking system designed to ensure all calls are attended to appropriately.
“The new system will help in receiving more cases, because there has been an influx of incidents of harassment and brutality by the police. Technology is key in improving ways of doing things we are not being left behind” he said.
IPOA Chairperson Anne Makori said besides donating the equipment, the US Government has also trained the Authority’s personnel in various fields of expertise.
“The US Government has been consistent in supporting the Authority in Information, Communication Technology and in turn, hastened decision-making process and eradicated duplicity of assignments. Therefore, this is an upgrade of performance and standards,” she said.
Mrs. Makori added: “With the launch of the call centre, members of the public who reach out to the Authority need not to worry anymore about running out of airtime because IPOA will bear all the costs.”