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The Independent Policing Oversight Authority was established through an Act of Parliament published in November 2011 to provide for civilian oversight over the work of the police in Kenya. The inaugural Board was sworn into office in June 2012.


A robust civilian accountability mechanism that promotes public trust and confidence in the National Police Service


To conduct impartial and independent investigations, inspections, audits and monitoring of the National Police Service to prevent impunity and enhance professionalism in the interest of the public



Does IPOA have capacity to investigate all complaints?

Priority is given to cases involving death and serious injury to determine if legitimate force was used or not. Complaints that are considered comparatively less serious in nature, such as rude behavior or improper procedure, may be forwarded to the Internal Affairs Unit of the National Police Service or to a responsible officer for appropriate action. In every case, effort will be made to resolve the issue and notify the complainant.

Does IPOA take complaints directly from the public?

Yes, individuals and organisations who have specific complaints regarding police action or conduct are free to make formal complaints to IPOA for investigation.

How do I file a complaint?

A complaint can be filed through a visit to IPOA offices, a telephone call, the website, a letter or email. You will be required to complete a form detailing the specifics of the complaint, any documentary evidence in your possession and your contact details.

Is IPOA part of the Police?

IPOA is not part of the National Police Service. It is an independent authority established under the Independent Policing Oversight Authority Act (No. 35 of 2011) to provide for civilian oversight over the work of the police in Kenya. Article 244 of the Constitution requires the police to strive for the highest levels of discipline and professionalism; promote and practice transparency and accountability in execution of their duties. Under the law, IPOA holds them accountable to this standard.

What can I complain about?

The Authority investigates cases of death and serious injury that occur in police custody or as a result of police action.It also receives complaints on allegations of police misconduct, neglect of duty by the police and policing operations affecting members of the public.

What happens after my complaint is received?

All complaints received are processed through the Complaints Management System. The most serious complaints are prioritized and investigated first. These include death and serious injury as a result of police action.


The IPOA Act mandates the Authority to undertake the following key functions: To investigate deaths and serious injuries caused by police action. To investigate police misconduct. To monitor, review and audit investigations and actions by internal affairs unit of the police. To conduct inspections of police premises. To monitor and investigate policing operations and deployment. To review the functioning of the internal disciplinary process. Reporting.


The Independent Policing Oversight Authority 1st Ngong Avenue, ACK Garden Annex, 2nd floor P.O. Box 23035 – 00100 Nairobi, Kenya Tel: 254 20 490 6000 E-mail: info@ipoa.go.ke