Priority is given to cases involving death and serious injury to determine if legitimate force was used or not. Complaints that are considered comparatively less serious in nature, such as rude behavior or improper procedure, may be forwarded to the Internal Affairs Unit of the National Police Service or to a responsible officer for appropriate action. In every case, effort will be made to resolve the issue and notify the complainant.
Yes, individuals and organisations who have specific complaints regarding police action or conduct are free to make formal complaints to IPOA for investigation.
A complaint can be filed through a visit to IPOA offices, a telephone call, the website, a letter or email. You will be required to complete a form detailing the specifics of the complaint, any documentary evidence in your possession and your contact details.
IPOA is not part of the National Police Service. It is an independent authority established under the Independent Policing Oversight Authority Act (No. 35 of 2011) to provide for civilian oversight over the work of the police in Kenya. Article 244 of the Constitution requires the police to strive for the highest levels of discipline and professionalism; promote and practice transparency and accountability in execution of their duties. Under the law, IPOA holds them accountable to this standard.
The Authority investigates cases of death and serious injury that occur in police custody or as a result of police action.It also receives complaints on allegations of police misconduct, neglect of duty by the police and policing operations affecting members of the public.
All complaints received are processed through the Complaints Management System. The most serious complaints are prioritized and investigated first. These include death and serious injury as a result of police action.